Unlock Your Potential with Customer Service Training
Customer Service Training
- Highfield Level 1 Award in Customer Service (RQF)
- Highfield Level 1 Certificate in Customer Service (RQF)
- Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)
- Highfield Level 2 Award in Customer Service (RQF)
Customer Service Training
Highfield Level 1 Award in Customer Service (RQF)
In an increasingly competitive business world, customer service is more vital than ever. Therefore, it’s important your team are well versed in the principles of keeping customers satisfied.
The Highfield Level 1 Award in Customer Service (RQF) has been designed to prepare learners for employment and support those who are new to the customer service sector.
It will help improve their knowledge in customer service, providing them with the ability to understand what is required of them in the role or progress onto a higher-level qualification.
Topics covered include:
- Know how to deliver good customer service
- Know different communication methods
- Know how to provide good customer service in line with organisational procedures
- Know how to effectively deal with customer queries, problems and complaints
Highfield Level 1 Certificate in Customer Service (RQF)
Keep at the forefront of customer service with this leading qualification.
Customer service is perhaps one of the most vital aspects in business today. Years or even decades of hard-won business reputation can be lost by bad customer service.
The Highfield Level 1 Certificate in Customer Service (RQF) will help ensure that never happens to your business. Designed to prepare learners for employment and those already working in a customer service role, this qualification is applicable to a number of work environments and covers important customer service concepts such as customer requests and communication to speaking to customers on the phone and after sales needs.
Topics include:
- Communication in customer service
- Details of customer service problems
- Deal with customer queries, requests and problems
- Communicate with customers in writing
- Deal with incoming telephone calls from customers
- Process information about customers
- Meet and welcome visitors in a business environment
- Contribute to sales activities in a contact centre
- Use specific features of contact centre systems and technology
- Processing sales orders
- Meeting customers’ after sales needs
Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)
Effectively develop and train your contact centre team.
Contact centres are an increasing facet of daily business, so it’s important that those working in one have the skills necessary.
The Highfield Level 1 NVQ Award in Contact Centre Operations (RQF) is aimed at anyone who wants to work in a contact centre, and will provide them with the knowledge, understanding and skills required. It will help develop your team into effective contact centre operatives who are able to make direct sales and are mindful of the need for good customer service.
Topics include:
- Assess personal effectiveness in a contact centre
- Minimise health and safety risks relating to the job role in a contact centre
- Hand over customer contacts to others in a contact centre
- Make direct sales to customers through a contact centre
- The purpose of customer service in a contact centre
Highfield Level 2 Award in Customer Service (RQF)
Keep your customers coming back for more with this leading customer service qualification.
Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.
Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.
The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments, and can be delivered in just 6 hours.
Topics covered include:
- The principles of customer service
- How needs and expectations are formed
- Interpersonal skills
- Appropriate behaviour
- Responding to problems and complaints
This qualification can be achieved in just 1 day.