Conflict Managent Training
Give your employees the skills required to prevent workplace violence, manage conflict and proactively deal with aggression and threat in a positive and professional way.
• Level 2 Award in Conflict Management
• Conflict Management and Disengagement Training
• PMVA Prevention and Management of Violence and Aggression
Conflict Management Training
Highfield Level 2 Award in Conflict Management (RQF)
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
- how communication can be used to solve problems and reduce the likelihood of conflict
- the factors that influence human responses in conflict situations
- how to assess and reduce risks in conflict situations
- how to communicate effectively and de-escalate conflict in emotive situations
- good practice to follow after conflict situations
Conflict Management and Disengagement Training
Conflict Management and Disengagement Training has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
- Communication
- Human Responses in Conflict Situations
- Assessing and Reducing the Risks in Conflict Situation
- De-escalating Conflict in Emotive Situations
- Good Practice Following a Conflict Situation
- Disengagement Techniques
PMVA (Prevention and Management of Violence and Aggression)
Give your staff the ability to prevent, or manage violence and aggression in the workplace reducing the risk to staff and customers.
Topics covered in this course include:
• Conflict Management.
• Understanding and using communication skills to manage conflict.
• Recognising and managing conflict.
• Support after conflict.
• Disengagement Techniques.