Give your employees the skills required to prevent workplace violence, manage conflict and proactively deal with aggression and threat in a positive and professional way.
• Level 2 Award in Conflict Management
• Conflict Management and Disengagement Training
• PMVA Prevention and Management of Violence and Aggression
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
Conflict Management and Disengagement Training has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
Topics covered:
Give your staff the ability to prevent, or manage violence and aggression in the workplace reducing the risk to staff and customers.
Topics covered in this course include:
• Conflict Management.
• Understanding and using communication skills to manage conflict.
• Recognising and managing conflict.
• Support after conflict.
• Disengagement Techniques.