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The qualification includes an Introduction to licensing, emphasizing customer safety training and the responsible operation of licensed premises. It also addresses the effects of alcohol consumption on both customers and your business. Furthermore, the focus extends to protecting children and young persons from harm, understanding the 5 licensing objectives, and the roles of statutory bodies, along with the differences between personal licensing courses, premises licenses, and occasional licenses. Additionally, this qualification may include SCPLH training to enhance your understanding of these essential aspects.

The qualification covers essential topics such as an introduction to licensing, responsible operation of licensed premises, and the impact of alcohol consumption on customers and your business. It emphasizes the importance of customer safety training, particularly in protecting children and young persons from harm. Additionally, the qualification helps you understand the five licensing objectives, the key roles and powers of statutory bodies, and the differences between personal, premises, and occasional licences, including insights from personal licensing courses and SCPLH training.

The qualification covers key areas including communication strategies, understanding human responses in conflict situations, and assessing and mitigating risks during conflicts. It also focuses on techniques for de-escalating tensions in emotive scenarios. This training positively aligns with customer safety training objectives while emphasizing good practices post-conflict. Additionally, it includes disengagement techniques from holds and grabs that ensure personal safety, making it an essential component of personal licensing courses such as SCPLH training.