The qualification covers an Introduction to licensing, the responsible operation of licensed premises, and the effects of alcohol consumption on customers and your business. It also focuses on protecting children and young persons from harm, understanding the 5 licensing objectives, and the roles of statutory bodies, as well as the differences between personal, premises and occasional licences.
The qualification covers essential topics such as an Introduction to licensing, responsible operation of licensed premises, and the impact of alcohol consumption on customers and your business. It also addresses the protection of children and young persons from harm, understanding the five licensing objectives, the key roles and powers of statutory bodies, as well as the differences between personal, premises and occasional licences.

The qualification covers key areas including communication strategies, understanding human responses in conflict situations, assessing and mitigating risks during conflicts, and techniques for de-escalating tensions in emotive scenarios. Additionally, the training emphasizes good practices post-conflict and includes disengagement techniques from holds and grabs that ensure personal safety.